Terms of Service

Last updated: April 2026

1. ABOUT US

These Terms of Service (“Terms”) govern the supply of services by GreyFox Web Design Limited (“we”, “us”, “our”) to our clients (“you”, “your”). By engaging us or accepting a quote from us, you agree to these Terms.

GreyFox Web Design Limited is a company registered in England and Wales (company number 11909809), with its registered office at 109 Asylum Road, Peckham, London SE15 2LB. You can contact us at [email protected] or 0203 6334 045.

2. OUR SERVICES

We provide web design, web development, branding, graphic design, search engine optimisation (SEO), digital marketing, hosting, domain management, and ongoing website maintenance services. The specific services to be provided will be set out in the quote, proposal, or written agreement supplied to you before the project begins (“the Scope”).

3. QUOTES AND ACCEPTANCE

All quotes are valid for 30 days from the date of issue unless otherwise stated. A project is considered formally commissioned once you have accepted the quote in writing (including by email) and paid the deposit set out in clause 4.

4. FEES AND PAYMENT

Unless otherwise agreed in writing:

(a) A non-refundable deposit of 50% of the total project fee is payable before work begins.

(b) The remaining balance is payable on completion of the project, prior to final delivery or go-live.

(c) Hosting, maintenance, and other recurring services are invoiced in advance on a monthly, quarterly, or annual basis as agreed at the point of sale.

(d) Invoices are payable within 14 days of the invoice date unless otherwise stated.

(e) We reserve the right to charge interest on overdue amounts at the rate of 5% per 7-day period, and to suspend services (including taking websites offline) where invoices remain unpaid. A reinstatement fee of £250 may apply to services suspended for non-payment.

(f) All fees are exclusive of VAT, which will be added where applicable.

5. CANCELLATION

(a) Project work: You may cancel a project at any time by giving us written notice. The deposit is non-refundable. Any additional fees incurred between the deposit and the point of cancellation will be payable in full. No refund will be given for work already completed.

(b) Hosting and maintenance: Either party may cancel hosting or ongoing maintenance services by giving 30 days’ written notice. You remain liable for any fees due during the notice period.

6. YOUR RESPONSIBILITIES

You agree to:

(a) Provide all content, materials, imagery, login credentials, and feedback required to complete the project in a timely manner;

(b) Ensure you have the legal right to use any content or materials you supply to us, and to indemnify us against any claims arising from content you provide;

(c) Review and approve work at the agreed milestones. Projects delayed for more than 60 days due to client inaction may be placed on hold and subject to a reactivation fee;

(d) Use our services in accordance with all applicable laws, including data protection, consumer protection, and advertising regulations.

7. INTELLECTUAL PROPERTY

On full payment of all fees due, ownership of all bespoke design work, website code, and deliverables created specifically for your project transfers to you. We retain the right to reference completed projects in our portfolio, case studies, and marketing materials unless you request otherwise in writing.

Third-party components (including open-source software, plugins, fonts, and stock imagery) remain subject to their own licensing terms and are not transferred to you under this clause.

8. CONFIDENTIALITY AND DATA

We treat all client business information as confidential and will not share it with third parties except as required to deliver the services or by law. Our handling of personal data is covered separately in our Privacy Policy.

Where we access, manage, or report on third-party platforms on your behalf (including Google Ads, Google Analytics, Meta Ads, Shopify, and similar services), we do so as your authorised agent solely for the purpose of delivering the agreed services.

9. WARRANTIES

We warrant that our services will be carried out with reasonable care and skill. We do not warrant that websites, advertising campaigns, or SEO work will produce any specific commercial outcome, ranking, traffic level, or return on investment.

10. LIABILITY

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Subject to the above, our total aggregate liability to you under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

We shall not be liable for any indirect, consequential, or loss-of-profit damages, loss of business, loss of goodwill, or loss of data.

11. THIRD-PARTY SERVICES

Our services may rely on third-party platforms, hosting providers, APIs, and tools. We are not responsible for outages, policy changes, fee changes, or discontinuation of third-party services outside our control.

12. TERMINATION

We may terminate our services immediately if you are in material breach of these Terms (including non-payment) and fail to remedy the breach within 14 days of being notified.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time. The version in force at the time of your project commissioning or most recent invoice will apply to that engagement.

14. GOVERNING LAW AND JURISDICTION

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

15. CONTACT

GreyFox Web Design Limited
Company number: 11909809
Address: 109 Asylum Road, Peckham, London SE15 2LB
Email: [email protected]
Telephone: 0203 6334 045